In compiling the 'Contentment Index' we have taken into account all the many different and varied elements that combine to make a company 'good' or 'bad' at what they do. Our base standard is nothing less than:

• Registration. Clear, accurate information said in a way that can be easily understood.
• Cost. Getting you the best possible return on your money.
• Help. Great ongoing customer service.

Is the literature clear and precise or is there a confusing amount of jargon?

Which is the easiest umbrella company to sign up to?

Do you know what they're talking about or what they actually do?

When you trust a company with your money you deserve the respect of knowing exactly what's going on.

Our team of researchers will ensure you don't waste your time on unprofessional Umbrella companies. As a mystery shopper, they will regularly call up all Umbrella companies listed on this site. Our unique industry knowledge enables us to immediately assess the quality of information, and more importantly the accuracy of what you're being told.

We will judge each company on:

• Courtesy
• Accuracy
• Honesty

You should always be treated respectfully and given accurate advice from a professional organisation